Welcome to the Official Sims Troubleshooting Guide! This guide was compiled and is posted with permission from the good folks at Electronic Arts and Maxis. We thank them in giving us this opportunity to provide the community with this additional online resource for "The Sims". The guide is our online conversion of the support e-mail used by Electronic Arts for 80 to 90 percent of all game-related issues. We hope it can help you too!

Note: This guide is to troubleshoot the game, "The Sims". If you are having difficulties with the Mall of the Sims website, please visit the Help Desk.

1. Error Messages, Crashes, & Lockups
2. Video Card Issues
3. Serial Number & Website Issues
4. The Sims Patch
5. The Sims Livin' Large Expansion Pack
6. Increasing Game Performance & Game Experience
7. The Sims Gameplay Issues
8. The Sims Livin' Large Gameplay Issues
9. Windows 2000
10. If Your Issue is Not Listed